WORK EXPERIENCE

Where I've worked.

JUL 2026 – JUN 2027 · LONDON, UK

Quality Governance & Data Associate

DATA & ANALYTICS

Engineered and transformed ~150,000 global consumer complaint records into a structured, analysis-ready dataset, performing extensive cleaning, standardisation and data modelling to develop an interactive Power BI dashboard. Resolved complex aggregation challenges to enable manufacturing-site-level analysis.
Developed a global consumer complaints analytics proof of concept, incorporating multiple KPIs and reporting views that informed the development of a globally deployed QCPM dashboard.
Built an interactive CAPA analytics dashboard using advanced Excel and Power BI, integrating a new four-level robustness classification (L1–L4) to analyse CAPA distributions, compare manufacturing-site performance and support management-led process improvements.
Investigated 20+ recurring quality deviations through 40–60+ hours of technical root-cause analysis, examining Veeva records, equipment-level failures and historical corrective actions to identify recurrence patterns and recommend improvements.
Delivered executive-ready quality performance reporting for EU Monthly Performance Reviews, combining Veeva-based KPI analysis with technical root-cause findings, including case studies circulated to approximately 100 stakeholders.

LEADERSHIP & ENGAGEMENT

Elected Development Lead of Haleon's IP Unite Committee, leading professional development events, recurring Lunch & Learn sessions, where I managed speaker outreach, content development, event communications and live session facilitation, and a LinkedIn photography initiative for 35+ participants, coordinating photographers, venue logistics, scheduling, stakeholder communications and event delivery over multiple weeks.
Coordinated external vendor engagement and event marketing for World Quality Week, managing merchandise procurement communications, design approvals, delivery timelines and promotional materials while supporting internal outreach and employee engagement.

TOOLS

Power BIAdvanced ExcelVeevaData modellingRoot-cause analysisKPI reporting

OCT 2025 · COVENTRY, UK

Supported the delivery of departmental Open Days, assisting with event setup, on-site coordination and post-event breakdown.
Engaged with prospective students and offer holders, sharing first-hand insights into the Computer Science course, academic experience and university life to support their university decisions.
Represented the Department of Computer Science as a paid Student Ambassador, answering questions and providing a welcoming, informative experience for visitors.

SKILLS

CommunicationEvent CoordinationPublic SpeakingStudent Engagement

SEP 2025 · KUWAIT

Conducted cross-platform exploratory and functional testing of the Xcite and Safat Home e-commerce applications across iOS and Android devices, identifying functional defects and inconsistencies in user workflows.
Identified, reproduced and documented software defects using standardised defect reports, detailing reproduction steps, observed behaviour and expected outcomes for submission to the development team.
Designed test cases for POS–SAP integration, validating the accuracy and synchronisation of retail transaction records between point-of-sale systems and SAP.
Presented technical findings and improvement recommendations to the QA team, communicating identified defects, testing observations and potential improvements to application quality.

SKILLS & TOOLS

Exploratory TestingFunctional TestingTest Case DesignDefect ReportingiOS & AndroidSAPPOS Systems

JUL 2025 · VIRTUAL

Selected through a competitive application and interview process to participate in Bright Network's Internship Experience UK (IEUK) Technology & Engineering programme.
Independently designed and proposed features for a healthcare application, applying product design principles to develop user-focused solutions to practical challenges.
Collaborated with other participants in interactive technical workshops and team-based exercises, contributing ideas, evaluating solutions and working towards shared outcomes.
Engaged with engineers and industry professionals from Google, MI5 and other leading organisations, gaining insights into engineering practices, emerging technologies and careers across the technology sector.

SKILLS

Product DesignProblem-SolvingTeam CollaborationTechnical CommunicationProfessional Networking

JUN – JUL 2025 · REMOTE

Conducted 4+ weeks of in-depth technical research into traditional and headless Content Management Systems (CMS), evaluating potential replacements for the company's existing Joomla platform.
Performed a comparative assessment of CMS solutions against business and technical requirements, including security, scalability, usability, customisation capabilities and availability of modern themes and templates.
Evaluated platform trade-offs and long-term suitability, aligning technical capabilities with the company's website modernisation goals to identify the most appropriate solution.
Recommended WordPress as the preferred CMS and delivered a comprehensive technical evaluation report documenting comparative findings, selection rationale and recommendations to support the company's migration decision.

SKILLS & TOOLS

Technical ResearchComparative AnalysisCMS PlatformsTechnology EvaluationTechnical Report Writing